Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days.
Standard delivery usually takes 5–10 business days, depending on your location.
You will receive a confirmation email once your order has shipped, including tracking details.
Delivery times may vary during peak seasons or promotional periods.
You can create an account by clicking the Account icon at the top of our website and selecting “Create Account.”
Simply enter your name, email address, and password to register. Creating an account allows you to:
Track your orders
Save your shipping information
View order history
Checkout faster
You may also complete a purchase as a guest if you prefer.
If your order has not yet shipped, please contact us immediately at:
Include your order number and the correct shipping address. Once an order has shipped, we may not be able to modify the delivery address.
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number on the carrier’s website to monitor delivery progress.
If you do not receive tracking information, please contact us at [email protected].
No. Huatean Home does not store your full credit card details.
All payments are processed securely through encrypted payment gateways that comply with industry security standards.
Sales tax is applied where required by law based on your shipping address and local regulations.
Any applicable tax will be calculated and displayed at checkout before you complete your purchase.
Currently, Huatean Home primarily ships within the United States.
If you are located outside the U.S. and would like to inquire about international shipping options, please contact us at [email protected].
Due to the modular design and packaging size of our sectional sofas, your order may arrive in multiple boxes.
Packages may be delivered on different days depending on the carrier. You will receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery, provided the item is unused, in original condition, and in original packaging.
For full details, please refer to our Refund & Returns Policy page or contact us at [email protected].
We apologize for the inconvenience. Please contact us within 48 hours of delivery at [email protected].
Include your order number and photos of the item received. We will arrange a replacement or resolution as quickly as possible.
If your order arrives damaged, please notify us within 48 hours of delivery.
Email [email protected] with:
Your order number
Clear photos of the damage
A description of the issue
We will work promptly to resolve the issue through replacement, repair, or refund as appropriate.
Do not send items back without authorization.
Once your return request is approved, we will provide detailed return instructions, including the correct return address.
To begin the process, email [email protected].
Our customer support team is available via email:
We aim to respond within 24–48 business hours.
If you notice an incorrect shipping address, contact us immediately at [email protected] with your order number and the correct details.
If the order has already shipped, we may not be able to redirect the package. Additional shipping fees may apply if the package is returned to us.
Orders may be modified or canceled within 24 hours of purchase.
After 24 hours, we cannot guarantee changes or cancellations if the order has already entered processing or shipping.
Please contact [email protected] as soon as possible if you need assistance.
If an item is marked as sold out, pre-order availability will be clearly indicated on the product page.
If pre-orders are not available and you would like updates on restocking, please contact [email protected].